Human Services

As of March 25, 2020 the Administration Building has been locked to the public. In order to see someone in person an appointment is required. Individuals in need of services or information from the Ozaukee County Human Services Department are asked to call, (262) 284-8200, or email, dss@co.ozaukee.wi.us. If you do come into the office we ask that you respect the social distancing guidelines.

The following services have been adjusted due to the public health crisis:

  • Aging and Disability Resource Center (ADRC) services, including Information and Assistance, Long-term Care Options Counseling, Benefits Counseling, Caregiver Support, and Dementia Care Specialist are available over the phone. All in-person group activities and congregate meals have been suspended. The Home Delivered Meal program continues to deliver meals to those who are eligible and enrolled in the program. Please call the ADRC at 262-284-8120.
  • Children’s Long-Term Support Services are available but provided remotely.Referrals continue to be taken by calling Compass at (920) 257-4702.
  • Birth to Three services are offered on a very limited basis at this time.
  • Community-based Case Management Services continue with some limited capacity.
  • Economic Support Services are available over the phone or online. Lobby services remain available at this time, by appointment.
  • Essential Services such as Adult Protective Services, Crisis Services, Child Welfare Services, and Youth Justice Services remain available with some services being provided remotely or over the phone.
  • Child Protection Referrals are taken by calling (262) 284-8200 Monday through Friday from 8:30 am to 5 pm and your local police department after hours.
  • Behavioral Health services for individuals will be provided in a telehealth manner per current regulatory guidance. Group services have been suspended. Injectable medication services will continue as scheduled. All other medication requests should be directed to our Medication Line at (262) 284-8147.

Our Mission

Is to enhance community well-being through supportive services.

Our Commitment


Our commitment to the following principles will guide us in achieving our mission statement:
  • To acknowledge that each employee is an essential team member in achieving our Agency's mission
  • To be good stewards of our available resources
  • To encourage decision-making that fosters self-sufficiency and well-being
  • To focus on solutions in our working relationships with our colleagues, clients and the community
  • To improve continually the quality of everything we do
  • To join with our community in an active partnership to address the human service needs of individuals, children and families
  • To recognize individual and group accomplishments in support of our mission
  • To respect and value the dignity, individuality, diversity and confidentiality of community members, clients and colleagues
  • To support personal and professional growth