Office Hours: 8:30 a.m. to 5:00 p.m. Phone Local:       262/284-8309 or  Phone Metro:  262/238-8309 FAX:   262/284-8311 Email: techresources@co.ozaukee.wi.us Provides management information systems, resources and support to Ozaukee County employees, residents, Public Safety, Emergency Services, municipalities and businesses.
John J. Buhler
Technology Resources Director
Quick Links Committee HelpDesk/PC Support Internet/Email Administration iSeries Project Management LAN/WAN Administration MissionStatement Programming Remote Access Service Software Training Telecommunications

 

Technology Resources Mission Statement
	Technology Resources is committed to advancing our employee’s ability to communicate by providing a high level of quality, innovation and knowledge of voice and data communications. We strive to produce solutions that ensure value, reliability and performance of our services. We actively research ways to secure technology solutions for our employees ever-changing needs.

iSeries Project Management

The county’s two IBM iSeries mainframe computer systems supply information that is utilized by all county offices as well as citizens of Ozaukee County. Our programmers and analysts develop and maintain custom applications such as:

• Taxation

• Law Enforcement

• Land Information

• Public Health

• Human Services

• Payroll

• Immunization

• Environmental Health

Staff also support and maintain two very large third party applications. The JDEdwards General Accounting system, which is accessible to every department in the county, and the HTE Public Safety system, which is the dispatching and record keeping system used by the Ozaukee County Sheriff’s department and Mequon Police Department.

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HelpDesk/PC Support

Our PC technicians are responsible for the connectivity and support of all computer equipment throughout Ozaukee County. This includes evaluation, installation, configuration and support of all hardware and software. Our staff will also act as technical liaisons between users and hardware/software vendors.

Employees can call our helpdesk and get assistance on hardware or software questions. Our staff also provides recommendations to user departments on future purchases of all computer hardware and software.

Recommendations are made to user departments regarding the best equipment for department’s computing needs. We will also assist users with pricing information for budgeting purposes.

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Internet/Email Administration

Functioning as an Internet Service Provider for Ozaukee County employees, users can access the Internet using their network computers. We also maintain a local Email Server to provide email service to all employees and county board supervisors.

Internet access is made available to allow employees to more effectively communicate with other local, county and state agencies. The Technology Resources department hosts the Ozaukee County web site.

Internet and Email services are available to municipalities within Ozaukee County. Using Ozaukee County’s Internet and Email Servers, these offices will no longer need to purchase Internet and email services.
 

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LAN/WAN Administration

Network Administration is provided to all Ozaukee County facilities. Network resources are available 7 days per week and 24 hours per day. Ozaukee County’s network allows all users to communicate with each other using shared network drives, email and via the Internet. We currently support more than 400 network users on over 300 network devices.

Technology Resources also supports a wide area network that provides free network access to the municipalities located within Ozaukee County. This access not only provides email and Internet service to these offices, but we also assist these offices with the configuration of their hardware and software. Our staff will also provide training and technical support to all participating offices. Our Helpdesk will also be a service offered to the municipalities for technical support issues regarding email and the Internet.

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Programming

Remote Access Service

Information is available on-line to the public with the use of "Remote Access". This data is available for inquiries only. Remote access is a service provided to non-county employees to access information stored on the iSeries, such as:

• Civil, Family and Traffic Court Cases

• Marriage, Birth and Death Certificates

• Register of Deeds Grantor/Grantee Index

• Register of Deeds Tract Index

• Real Estate Taxes

Users must supply their own computer hardware and modem, however, software for terminal emulation is provided by the Technology Resources Department. For more information regarding "Remote Access", please contact the Technology Resources Department at 262/284-8309.

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Software Training

PC Technicians provide training on the use of county computer software. Training is offered one-on-one or in a classroom environment. Training offered includes:

• Windows Operating Systems

• Internet and Email

• Beginner and Intermediate levels of:

  • Microsoft Office Premium Suite

  • Understanding Your Personal Computer
     

Classroom training is available to employees of any Ozaukee County municipality. Purchase of the training documentation will be required. Software training to the municipalities will be a free service of the Technology Resources Department.
 

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Telecommunications

Link to Department Index