Case Management

Ozaukee County provides recovery oriented support services for individuals diagnosed with a serious and persistent mental illness. Based on an individualized needs assessment, Ozaukee County residents can access case management services designed to help them be as independent and integrated into their communities as possible.

Community Support Program
Individuals with more intensive needs may be eligible for our certified Community Support Program (CSP). This program is designed to assist consumers to maximize their independence and reduce the need for more restrictive hospital and residential treatment. Services are provided based on a comprehensive individual assessment and are evaluated every 6 months to ensure that each CSP consumer has a treatment plan that adequately reflects their needs and desires, while promoting individual freedom and responsibility.

Core CSP services include a Case Manager that acts as the single contact for services, psychiatry, medication management, symptom management, supportive psychotherapy, crisis interventions, and ongoing education and assistance in a number of life areas that are tailored to individual needs.

Treatment Issues
Areas that may be addressed in treatment planning include:
  • Activities of daily living
  • Any other need that is identified as a barrier to independence and social integration
  • Benefits (SSI, SSD, Medicaid, etc)
  • Coordination and education with family and other natural supports
  • Education
  • Employment
  • Financial need
  • Legal need
  • Socialization needs
  • Substance abuse
CSP services are not time limited, but are only available to Ozaukee County residents 18 and older who quality for CSP services under HSS 63 of the State Administrative Code.

All services are provided by our team of 6 Behavioral Health Case Managers, a Psychiatric Nurse Case Manager, a Psychiatrist, and an Advanced Practice Nurse Prescriber. Our programs are designed to allow for great flexibility to provide more intensive services when they are needed, and to reduce services as individuals achieve their personal recovery.