Consumer Assistance & Protection

These agencies or offices provide direct advice and/or educational materials for consumers who need assistance in managing their financial resources, evaluating competitive products and services, choosing the most favorable option, understanding their rights as consumers, and seeking redress when they believe their rights have been violated.

Contact 6: WITI TV 6


Roles & Responsibilities


Got a consumer problem and you need help? Contact 6 is here for you. We attempt to help everyone either by direct service or by referral to others resources. For faster service, please file your complaint online

Contact 6 cannot provide assistance in areas concerning legal advice, court cases, legal contracts, personal disputes, landlord vs. tenant, employee vs. employer, policy and price complaints.

9001 N. Green Bay Road
Milwaukee, WI 53209

Ph: 414-586-2666
Website

Hours


Monday - Friday
9 a.m. - 5 p.m.


Federal Citizen Information Center


Roles & Responsibilities


The Consumer Information Catalog lists more than 200 free or low cost booklets on topics such as health, federal benefits, money management, food and nutrition, and more. Publications can be viewed, printed or downloaded at their website. Also publishes the Consumer Action Handbook, a guide designed to help with consumer problems and questions, and offers a sample complaint form to use as a guide.

31201 Bryan Circle
Pueblo, CO 81001
Ph: 719-948-4000
Ph: 888-878-3256
Website

Hours


8 a.m. - 8 p.m.
 


Today's TMJ4: Call 4 Action


Roles & Responsibilities


Assist consumers and businesses by providing education, mediation and resources for consumer related problems and complaints.  We can provide a speaker if so requested.

720 E. Capitol Drive
Milwaukee, WI 53212
Ph: 414-967-5495
Website : Choose Call 4 Action Link

Hours


Tuesday- Thursday
11 a.m. - 1 p.m.

Wisconsin Department of Agriculture, Trade, and Consumer Protection


Roles & Responsibilities


Provides protection for Wisconsin citizens by enforcing consumer protection laws. Attempts to prevent deceptive, fraudulent, or unscrupulous business practice such as unnecessary or unauthorized motor vehicle repairs, excessive credit charges, landlord/tenant issues, and high pressure door-to-door selling. Complaints received by this department which fall under the jurisdiction of another state or federal agency are directly forwarded to appropriate agency.

To register for the Wisconsin No Call list, call 888-382-1222, or visit their website.

2811 Agriculture Drive
P.O. Box 8911
Madison, WI 53708
Ph: 608-224-4976
Ph: 608-224-5058 (TDD/TTY)
Hotline: 800-422-7128
Email
Website

Hours


Monday - Friday
7:45 a.m. - 4:30 p.m.


Wisconsin Public Service Commission


Roles & Responsibilities


The Public Service Commission of Wisconsin (PSC) is an independent state regulatory agency responsible for the regulation of Wisconsin public utilities and municipal water utilities.

Programs


Lifeline: Lifeline reduces the basic monthly charge by at least $10 for 1 telephone line for income eligible households. If needed, a larger credit will be applied so that the monthly charge for basic residential service is no more than $15. Basic residential service includes charges for a basic residential line, 120 local calls, 911 costs, and the Federal Subscriber Line Charge (SLC.) Costs for optional services such as call waiting and caller ID are not included in basic residential service.

Telecommunication Equipment Purchase Program (TEPP): TEPP helps Wisconsin residents with disabilities buy the equipment needed to use basic telephone services. TEPP is 1 of several different programs paid for by the Wisconsin Universal Service Fund (USF). Money collected from telephone service providers fund the USF. 

610 N. Whitney Way
P.O. Box 7854
Madison, WI 53707
Ph: 800-225-7729
Ph: 608-266-2001
Email
Website

Hours


Monday - Friday
8 a.m. - 4:30 p.m.

Roles & Responsibilities


Consumer and business complaints, speakers and outreach.

Roles & Responsibilities


Consumer and business complaints, speakers and outreach.